Privacy Policy

Who we are

Developer/Controller: Solutions Through Tech (South Africa).

Contact: support@solutionsthrough.tech

What data RapidE handles

• Location (approximate and precise) — only when you choose to share your location or use features like "Share my location" or "Take me there."
• Contacts you create in-app — names/phone numbers of emergency contacts you add. These are stored on your device.
• Device & app info — e.g., app version, OS version, device model, used to troubleshoot and improve performance.
• Crash diagnostics — via Firebase Crashlytics, which collects crash stack traces and identifiers needed to diagnose issues.
• Purchase info — subscription/transaction status from Google Play (we do not receive full payment card details).

How we use the data

• Provide core features (dial emergency numbers, share your location, open navigation).
• Maintain and improve RapidE (diagnostics and crash reports).
• Customer support and fraud prevention.

Where data is stored

• On your device: your emergency contacts and any settings you configure. Location data is not stored by us; it's used transiently when you request a feature that needs it.
• Our processors: diagnostics may be processed by Google Firebase Crashlytics. Purchases are processed by Google Play. Mapping and navigation may use Google services when you tap those features.

Sharing

We do not sell personal data. We may share limited data with service providers strictly to operate the app (e.g., Google Firebase for crash diagnostics). Sharing your location or dialing a number happens only when you request those actions.

Legal basis / permissions

We rely on your consent to access location and contacts. You can withdraw consent at any time in Android Settings > Apps > RapidE > Permissions.

Retention

Crash logs are retained by Firebase for a limited time per their policy. We don't keep copies of your location or contacts on our servers.

Your choices

• You can deny or revoke location/contacts permissions and the app will limit features accordingly.
• You can edit or delete your in-app contacts at any time.
• For subscription or purchase inquiries (refunds/cancellations), contact us or see Google Play account settings.

Children

RapidE is not directed to children under 13. If you believe a child has provided us personal data, please contact us and we will take appropriate action.

International

Your data may be processed in countries where our providers operate. We apply protections consistent with applicable laws (such as POPIA and GDPR, where applicable).

Changes

We may update this policy. We'll change the "Last updated" date above and may notify you in-app for material changes.

Contact

Questions or requests? Email support@solutionsthrough.tech.